Returns & Exchanges
At Kala Watch, we want you to be completely satisfied with your luxury timepiece. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unworn watches in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.
Prepare the Package
Carefully place the watch, original box, warranty cards, and any removed links back into the shipping carton to ensure a safe transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our horologists inspect the timepiece for quality assurance, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing